Why is international (non-EU) shipping so high?
Because of the current global shipping situation, in particular issues with the USPS, I’m upgrading all international (non-EU) backers to tracked shipping. This gives me far more confidence that your rewards will actually get where they’re supposed to be going. With my previous project, ARTEFACT, I had more than 50 packages returned to me from the US alone due to issues with shipping. I’m hoping we can avoid that this time!
Last updated: September 09, 2020 02:51
Can I add more than one additional copy?
I’m limiting each backer to two physical copies of ORBITAL, because more than two would require different packaging solutions that aren’t financially viable.
Last updated: September 09, 2020 02:52
Are you planning on selling physical copies of ARTEFACT as add-ons?
I’ve not got that many copies of ARTEFACT left after the campaign, and I’m reserving what I’ve got to make sure all those backers get their rewards.
I’ve got a mailing list set up (https://mailchi.mp/670f31b46652/from-itch) that you can sign up to, and I’ll let you know if I have some stock to sell in a couple of months or so.
As a little bonus, I’m offering the Digital Edition of ARTEFACT to ORBITAL backers at a discounted cost.
Last updated: September 09, 2020 02:54
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.